Shipping Policy — NoviloPet

Last updated: 7/28/2026

Thank you for shopping with NoviloPet! Below you'll find everything you need to know about how we process and ship your order.

Order Processing Time

All orders are processed within 2-14 days (excluding weekends and holidays) after you receive your order confirmation email. You will receive another notification when your order has shipped.

If we are experiencing a high volume of orders, processing may be delayed by a few days. We appreciate your patience and will notify you if there's a significant delay.

Shipping Rates & Delivery Estimates

We offer the following shipping options:

United States (Domestic)

Shipping Method	Cost	Estimated Delivery Time
Standard Shipping	FREE	5-14 business days
Express Shipping	$15.00	2–5 business days

International (Rest of World)

Shipping Method	Cost	Estimated Delivery Time
Standard Shipping	FREE	5-14 business days

Delivery delays can occasionally occur due to customs processing, weather, or carrier delays outside our control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update after you receive this email.

Customs, Duties, and Taxes (International Orders)

NoviloPet is not responsible for any customs fees, import duties, or taxes that may be charged by your country upon delivery. These charges are the responsibility of the customer and vary by destination. Please check with your local customs office for more information before placing your order.

Shipping Address

Please ensure your shipping address is correct at checkout. NoviloPet is not responsible for orders shipped to an incorrectly entered address. If you notice an error, contact us immediately at denissurmei23@gmail.com or zenifydenis4@gmail.com — we'll do our best to correct it before the order ships.

Lost or Damaged Packages

NoviloPet is not liable for products damaged or lost during shipping. If your order arrives damaged, please contact the shipping carrier directly to file a claim, and reach out to us at denissurmei23@gmail.com or zenifydenis4@gmail.com so we can assist you.

Questions?

If you have any questions about our shipping policy, please contact us:

📧 denissurmei23@gmail.com or zenifydenis4@gmail.com

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This policy is provided as a general template and does not constitute legal advice. We recommend reviewing it with a legal professional to ensure compliance with applicable consumer protection laws in the regions you ship to.